Below are the instructions on how to back up your Gmail emails using a free program called Thunderbird. It is similar to Microsoft Outlook, but if you are already using Outlook you will need instructions. If you are not using either then please follow these instructions. Once you have all of your emails saved to your local folders please let us know and we will instruct you further from there.

  • Click here to download and install Thunderbird, a free mail client
  • Go to your Gmail account
  • Select the “settings” link in the top right corner
  • Select “Forwarding and POP”
  • Select the enable POP option (see detailed help if necessary)
  • Save the changes
  • Go to Thunderbird and choose Tools then Account Settings
  • Click the add account button and choose “email”
  • Enter your name and Gmail address, click next
  • In the server information box, type pop.gmail.com as the incoming server
  • In the next box, type your Gmail address for incoming user name (and outgoing if that option is there)
  • Enter an account name (a descriptive phrase to describe the account, like “Gmail”)
  • Click finish, and then go to the ‘Server Settings’ section
  • Make sure the server name is pop.gmail.com, the port 995, the user name is your gmail address, and select SSL and leave messages on server (assuming you still want your mail stored on Gmail as well as locally)
  • Now go to the Outgoing Server (SMTP) option.
  • Make sure you add smtp.gmail.com as the server name, on port 587, with SSL selected. The username should be your Gmail address
  • Click “get mail” on the toolbar, and wait… eventually all your gmail will be download.
  • At the bottom of the left pane in Thunderbird you will see a dropdown called Local Folders. Right click on it and choose ‘New Folder’. Name it ‘Gmail Backup’.
  • For each folder that is in your Gmail account, for example ‘Inbox, Sent, Drafts, Trash, (any personal folders you created), we need to recreate under the new ‘Gmail Backup’ folder, so right click on ‘Gmail Backup’ and select ‘New Subfolder’ and name it the same as the folder in Gmail. Do this for each folder so that you recreate the whole folder structure underneath the new ‘Gmail Backup’ folder in Local Folders.
  • Once you are certain that all of your emails are copied to their correct folders under ‘Gmail Backup’, then we can transfer the domain to our control. We will need an alternative email address to forward your mail to during the transfer so that you don’t loose any messages. Please supply one for us.